Author · Speaker · Sociologist

We celebrate trust at work — but we’re asking it to do too much.

Your best people are the ones quietly holding everything together, and no metric catches the strain until they’re already gone. I’m Sarah Mosseri, a sociologist who’s spent years inside real workplaces, from restaurants to investment banks, studying that invisible work: who carries it, why it goes unseen, and why interpersonal trust alone isn’t enough to carry an organizational culture. I give people language for what they’ve felt but couldn’t name, and a sharper way to see it, and fix it. (Author of Trust Fall, University of California Press.)

Sarah Mosseri, PhD, seated portrait
15+ yearsstudying how work works
1,200+ hoursembedded inside four real workplaces
PhD, UVAsociology of work
UC Press authorASA Labor & Labor Movements honor

“A decoder ring of a book.” — Anne Helen Petersen, Culture Study

Keynotes

Four talks — pick the room

One body of research, four keynotes — each built for a different room, from a leadership offsite to a conference main stage. Tell me who’s in the seats, and I’ll point you to the one that fits.

Most bookable · corporate

Why People Leave Companies They Love

Good people can make a hard job bearable. They can’t make it sustainable.

Your best people don’t leave because their passion and care failed. They leave because the company asked that goodwill to do the job of structure, and no one can carry that forever. This keynote reframes retention as a load problem, not a people problem. Where is your culture quietly running on favors instead of systems?

Best for — L&D leadership, executive offsites

The room leaves with — a tool for spotting where load is quietly breaking your team.

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The system at work

Maverick Management

Your meritocracy is rewarding style over substance, and it’s quietly costing you.

The managers we trust most are often the well-liked ones: easy charm, blunt talk, the confident rule-bend. It reads as bold, original leadership but only from the people who already fit the mold. So the same kind of person keeps rising while genuinely original leaders get left on the table, and your bench grows more uniform and more stagnant. You end up promoting the familiar over the visionary: a leadership bench selected on a signal you can’t trust.

Best for — People, talent & leadership teams

The room leaves with — a test to run on your own promotion and performance criteria: are they rewarding real substance and fresh thinking, or just the people who perform authenticity most convincingly?

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Conference · provocative

We Celebrate the Firefighter. We Ignore the Arson.

Trauma-bonding may create a quick culture but not a lasting one.

The modern workplace doesn’t just have crises — it runs on them, and teaches us to bond inside them. But most crises aren’t fires. They’re arson: failures of design we keep rewarding as heroics. This talk gives a room the nerve to stop celebrating the rescue and start asking the question that prevents the next one: fire, or arson?

Best for — Conferences & culture-forward teams

The room leaves with — a diagnostic tool for identifying and addressing arson in your workplace.

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TED-style · public

Dignity Is Not a Perk

Why work keeps telling you it’s human, and what the warmth is hiding.

When dignity, respect, and fairness get paraded as a company’s special virtues, they quietly stop being rights and become perks — and a perk can be taken away. This talk pulls off the disguise and leaves a whole room with the one question that tells the difference: is this a right, or a favor?

Best for — Public & TED-style audiences, all-hands

The room leaves with — the test that tells a right from a perk: is this a right, or a favor?

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Go deeper — workshops. Half- and full-day sessions that put one idea to work on your team’s own situations.

The Relational Load Audit — map where your culture quietly rests on one person’s goodwill. For People & HR teams.
Trust That Holds — find where your team’s trust has quietly become a liability, and rebuild it into a resource you can count on. For leadership & People teams.

+ more, tailored to your team.

Formats: 18-min TED-style · 35–40 min signature keynote · 60-min + Q&A · half-day workshop. Virtual or in person.

Recent talks & appearances

University of Maryland · University of Georgia · Clemson University · Boston College · Montana State University · University of Iowa · Expel · American Sociological Association

“You deserve systems that catch you — not just people who try.”

It’s what I call relational load — the work of holding a team together that no system ever assigned to anyone, so it lands on the person who happens to care. Drawn from 120+ interviews and years of fieldwork inside four real workplaces — the research behind Trust Fall.

Work with organizations

Bring the research inside your organization

A keynote describes a pattern. Sometimes you need tailored diagnostics and solutions. Sarah brings the full toolkit of a social scientist — research, program evaluation, and evidence-backed recommendations — to the questions a survey can’t answer: where your retention quietly rests on one person, and what to do before they leave. Before she wrote about workplace trust, she spent years as a program evaluator and consultant for organizations like AmeriCorps, the YMCA of Metro LA, and the Level Playing Field Institute. The same rigor — logic models, matched-comparison evaluation, stakeholder interviews, and data visualizations a non-technical board can read — pointed at your team: not opinions, evidence.

Keynotes & workshops

A talk or hands-on half-day, tailored to your audience — the language and the tools, brought to life in the room.

See the keynotes →

Map your single points of failure

Where does your culture and retention quietly depend on one person’s goodwill? A scoped read that finds the single points of failure — and names them while you can still act.

Start a conversation →

A research-backed assessment

Surveys, interviews, and a clear, data-rich read on trust, retention risk, and what’s driving it — delivered as an executive roadmap you can act on, not a report that sits on a shelf.

Scope an assessment →

Selected evaluation work: California statewide anti-tobacco programs (CA Dept. of Health) · a national racial-equity assessment for AmeriCorps · a workforce well-being study for the YMCA of Metro LA.

Praise

What people are saying

“Sarah’s evidence-based audit of psychological safety, leadership, and trust was precise and insightful, and drove learning solutions that significantly improved how we worked. But what set her apart was how she carried it out: she led with empathy and trust, creating an environment where we felt safe and heard. Her presence and approach have stayed with me even after all these years.”

Elizabeth Kim
Head of Leadership Development, Squarespace

“Sarah led an audit for us that provided a clear and informative temperature check of the workforce, identified stress triggers, and thought through meaningful solutions. She translated complex data into something accessible — and was a joy to work with.”

Marjorie Crowley O’Hanley
Philanthropic Advisor & Non-profit Director

“Working with Sarah has been an outstanding experience. As an expert in qualitative research, she brings a high level of organization and professionalism to every aspect of our work together.”

Lillien Ellis
Assistant Professor of Business Administration

“Sarah’s extensive knowledge of a diverse range of social scientific research methods made her the ideal consultant. Her thoughtful analyses undoubtedly improved our process and highlighted strengths and opportunities for development that strengthened the overall process. Her energetic and joyful approach to research makes her a delightful collaborator.”

Candace Miller
Research Officer, The Wallace Foundation

Let’s work together.

Booking a talk, exploring a diagnostic for your team, or just want to think something through — tell me the room or the problem you have in mind, and I’ll point us in the right direction.

Keynotes from $5,000; workshops and assessments quoted per project.

I read every inquiry personally — expect a reply within two business days.

Keynotes typically start at $5,000; workshops and multi-session engagements quoted per project. Prefer email? smosseri@gmail.com
Media & press inquiries: smosseri@gmail.com